Right of withdrawal

If you are an individual and are not buying goods on behalf of a business, there are certain circumstances in which you may decide to withdraw from there. This right to withdraw does not apply to business buyers. If you have question on this, feel free to call for assistance.

You may withdraw your order for goods at any time up to the end of fourteen days after you have received the goods, except DVDs or CDs. You do not need to give Naturmed any reason for withdrawing your order nor will you have to pay any penalty.

The only circumstance in which you cannot withdraw your order are digital articles i.e. CDs, DVDs or streaming videos.

To withdraw your order you must notify Naturmed in writing an email to info@naturmed.de

If you have received the goods before you withdraw your order then, unless you have lost your right to withdraw because you have taken the goods out of their sealed package, you must send them back to the Naturmed return address at your own cost and risk, unless the goods were supplied faulty or damaged. If you withdraw your order but Naturmed has already processed the goods for delivery and you have received them, you must not unpack the goods when they are received by you and you must send the goods back to Naturmed at the Naturmed return address at your own cost and risk as soon as possible.

Once you have notified Naturmed that you are withdrawing your order, any sum debited to Naturmed from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order.